Absence & No-Show Policy
We understand that life happens. To keep things fair and efficient for everyone, we’ve outlined the following policy regarding missed sessions and rescheduling. This policy applies only to initial program sessions and does not cover any ongoing or weekly follow-up sessions that may occur afterward.
Rescheduling
Clients may reschedule an appointment or program up to 24 hours in advance of the scheduled start time at no charge, provided they register for the next available session.
Please note: Registrations will not be held indefinitely, and clients must rebook within the timeframe provided.
No-Shows
If a client does not attend a scheduled session (a "no-show"), they will have 24 hours from the missed appointment to reschedule for the next available session, subject to a $35 no-show fee.
Refunds & Transfers
All payments are nonrefundable and nontransferable. This applies to both missed and unattended sessions that are not rescheduled within the timeframes above.
Rescheduling
Clients may reschedule an appointment or program up to 24 hours in advance of the scheduled start time at no charge, provided they register for the next available session.
Please note: Registrations will not be held indefinitely, and clients must rebook within the timeframe provided.
No-Shows
If a client does not attend a scheduled session (a "no-show"), they will have 24 hours from the missed appointment to reschedule for the next available session, subject to a $35 no-show fee.
Refunds & Transfers
All payments are nonrefundable and nontransferable. This applies to both missed and unattended sessions that are not rescheduled within the timeframes above.